Privacy Policy

1. Introduction

This Privacy Policy explains how Silk Enclave Private Limited ("Silk Enclave", "we", "us" or "our"), a company registered in Pakistan with its office at 31-F/1, New Lalazar, Caltax Road, Adyala Road, Rawalpindi, Punjab 46000, Pakistan, collects, uses, shares and protects personal information when you visit our website, contact us or use our services.

By using our website you acknowledge that you have read this policy. If you do not agree with it, please do not use the website.

2. Information we collect

Information you give us

Contact and enquiry details: your name, email address, phone number, company and the project details you share through our contact form, email, phone or WhatsApp.
Newsletter subscriptions: your email address and subscription preferences.
Client information: billing details, contracts and communications needed to deliver our services.

Information collected automatically

Technical data: IP address, browser type, device information, pages visited and the date and time of your visit, recorded in standard server logs.
Analytics data: if we enable website analytics, aggregated information about how visitors use the site.

We do not knowingly collect sensitive personal data (such as health, religious or biometric information) through this website.

3. How we use information

To reply to your enquiries and provide quotes, proposals and consultations.
To deliver, support and improve the services you have requested.
To send newsletters or updates you have subscribed to. You can unsubscribe at any time.
To operate, secure and improve our website, including preventing spam and abuse.
To manage invoicing, accounting and our legal and regulatory obligations.

We do not sell your personal information.

4. Legal bases

We process personal information only where we have a valid reason to do so: with your consent (for example newsletters), to take steps at your request before entering into a contract or to perform one, to comply with a legal obligation, or for our legitimate interests in running and protecting our business, where those interests are not overridden by your rights. Visitors from regions with specific data-protection laws (such as the EU or UK GDPR) benefit from these same principles.

We share personal information only when necessary, with:

Service providers who help us run our business (for example website hosting, email, form handling, cloud and accounting providers) under appropriate confidentiality obligations.
Professional advisers such as lawyers and accountants, where needed.
Authorities when required by law, regulation or valid legal process.
A successor business in the event of a merger, acquisition or sale of assets, subject to this policy.

6. Cookies & third-party content

Our website is designed to work without advertising or tracking cookies. Some pages include embedded content from third parties, for example the Google Maps map on our contact page, which may set their own cookies and collect data according to their own privacy policies. If we add analytics in future, we will update this policy and, where required, ask for your consent.

You can control or delete cookies through your browser settings at any time.

7. Client data & AI processing

When we build AI agents, automations or software for clients, we may process data on our clients' behalf. That processing is governed by our agreement with the client, who remains responsible for the data. We use enterprise-grade providers and configurations, apply least-privilege access and do not use client data to train public AI models.

8. Data retention

We keep personal information only for as long as needed for the purposes described above. For example, enquiry correspondence for up to 24 months, and contract and invoicing records for the period required by applicable tax and company laws. Information is then deleted or anonymised.

9. Security

We use reasonable technical and organisational measures to protect personal information, including encrypted connections (HTTPS), access controls and regular updates. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work continuously to protect your data.

10. International transfers

We are based in Pakistan and work with clients and service providers around the world. Your information may therefore be processed in countries other than your own. Where this happens, we take reasonable steps to ensure it remains protected in line with this policy.

11. Your rights

Depending on where you live, you may have the right to:

request access to the personal information we hold about you;
ask us to correct or update inaccurate information;
ask us to delete your information, where we have no legal reason to keep it;
object to or restrict certain processing, including direct marketing;
withdraw consent at any time where processing is based on consent;
lodge a complaint with a relevant data-protection authority.

To exercise any of these rights, contact us using the details below. We will respond within a reasonable time.

12. Children's privacy

Our website and services are intended for businesses and are not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us and we will delete it.

13. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top shows when it was last changed. Significant changes will be highlighted on this page.

14. Contact us

If you have questions about this policy or how we handle your information, please contact Silk Enclave Private Limited at info@silkenclave.com, call +92 300 6926573, or write to us at 31-F/1, New Lalazar, Caltax Road, Adyala Road, Rawalpindi, Punjab 46000, Pakistan.